Your role:
Are you a problem solver kind of person? Do you enjoy talking to customers and resolving any issuesthey may have?
We're looking for a Sr Client Services/Customer Support Analyst, within the Customer Care Team whohas:
Excellent Customer Service and support experience supporting Global customers to Resolve basic customer's phone, webchat and email inquiries
Ability to utilize and accurately record customer issues into our Customer Care systems (Salesforce/Cisco phone)
Developing knowledge across IHS Markit product groups from an information/content perspective
May have more detailed knowledge of one or more product disciplines
Broad knowledge of internal customer facing processes
Gather information and escalates to Tier 2 or Product teams as necessary
Able to work during Public Holidays (compensated accordingly)
APAC Working Hours but flexible on shift rotation or weekends base on business needs
Your team:
You will be working in the Customer Care Team in Penang, Malaysia. This is a global team, which haspresence in UK and Denver, operating 24x7 supporting IHS Markit customers around the world.
Your expertise:
You have
Bachelors degree or above required or equivalent combination of education and experience
2 years or more relevant experience as a customer support role
Strong in Korean & English language communication skills (verbal &written)
Good tardiness & attendance track record
You are:
Flexible and adaptable to a fast-phased environment
Works well under pressured working environment
Able to deal and adapt with ambiguities and change
Your Benefits:
Great career growth opportunities
Flexi benefits annually
Annual and medical leaves
Medical health insurance
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Inclusion and diversity are critical to the success of IHS Markit, and we actively encourageapplications from people of all backgrounds. We are committed to providing equal employmentopportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age,national origin, disability, status as a protected veteran, or any other protected category. Formore information on the many ways in which we enthusiastically support inclusion and diversityefforts for both candidates and employees, please access our Inclusion & Diversity Statementhere .
We are proud to provide reasonable accommodations to applicants with disabilities. If you areinterested in applying for employment with IHS Markit and need special assistance or anaccommodation to use our website or to apply for a position, please contact or call +1 212 849 0399.Determination on requests for reasonable accommodation are considered on a case-by-casebasis.This contact information (email and phone) is intended for application assistanceand accommodation requests only.We are unable to accept resumes or provide informationabout application status through the phone number or email address above. Resumes are only acceptedthrough the online application process, and only qualified candidates will receive considerationand follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test(where permitted by law). In addition, as a federal contractor in the United States, thecompany participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency
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Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internalcareers site.
This employer is a corporate member of myGwork, the business community for LGBTQ+ professionals, graduates, inclusive employers & anyone who believes in workplace equality.
