What success looks like in this role: We Believe in Better!We are a global technology solutions company that powers breakthroughs for the world's leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it. At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.What success looks like in this role:Supported by a seasoned leadership team, the Team Manager – System Support leads a team of technical associates – and is responsible to keep the mission critical system running 24 x 7. The system comprises compute infrastructure (servers, networks, workstations) , compute facilities and environments, operating systems (windows server and SQL) and bespoke software applications (developed in house). In the simplest form - achieving all SLA's day in day out is the key success criteria. But to achieve this, many more elements need to be carefully managed. As the business continues to evolve, this role will be instrumental in contributing to bespoke solutions for new products and new clients – hence development of self and the team will be an ongoing.Key Responsibilities - Leadership: • Has formally or informally lead high performing teams with significant responsibility (mission critical systems, deliverables governed by stringent SLA's)• With minimum oversight, is capable of supervising a team of system operators and system support analysts.• Takes ownership of the system which is in operation 24 x 5. The shifts operate from 9:30am – 6:00pm and 2:00pm – 10:30pm – hence efficient and effective communication and leadership of the team is critical to ensure consistency in the application of the standard operating procedures and Escalation Procedures are strictly adhered to.• Works with a broader team to achieve shared objectives and client satisfaction.• Is able to digest feedback and translate into meaningful actions.• Portrays people leader quality - analytical decision-making, effective communication, efficient delegation, teamwork, adaptability, creative problem-solving, people development, conflict management.• Actively promotes, supports and recognizes people development.• Support Requests, Problem Reports/Incident Reports, Change Requests and improvement suggestions and written reports on areas of substantial expertise.• Is calm under pressure and able to function logically in high pressure situations.#LI-AP1You will be successful in this role if you have:• Associate's degree in Computer Science or related discipline.• A strong aptitude to learning.• Accountability, highly responsible to job role, always contactable are a must.• Minimum 4-8 years of working experience in systems administration, application support, server & domain setup/maintenance and networking administration will be an advantage.• Working knowledge of Windows network and Windows Server Operating Systems (Windows Server 2012 onwards).• End user application support experience with any client server based application and web based applications running on Microsoft SQL server. Hands on working experience on Microsoft SQL and proficient in SQL queries.• Knowledge of Active Directory, SAN Storage would be an advantage.• Knowledge and hands on in setup physical servers and configuring Virtual Machines and maintenance is compulsory.• Knowledge and hands on in setting up domain and configure policies is compulsory. • Responsible for 24hr x 5 working days on-call to handle system related issues when issues is escalated from your support team to you. You may resolve the problem or decide on the next escalation point if it's beyond your capability.• To begin with and during training on the job (in transition to take on the Support Manager role), requires to work on shift hours – 2 working shift hours (9:30AM – 6:00PM , 2:00PM - 10:30PM) to get familiarize with the businesses internal processing.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
