Web Chat Officer - Remote Work

We are seeking a reliable and independent individual to join our team at Sunway Group as a Web Chat Officer, offering the opportunity to work remotely. As an Entry Level position, no prior experience is required.

Responsibilities:1. Manage web chat conversations with customers in a professional and timely manner.2. Provide accurate information and assistance to customers regarding products, services, and policies.3. Resolve customer inquiries and issues effectively through chat communication.4. Collaborate with other team members to ensure a seamless customer experience.5. Maintain detailed records of customer interactions and transactions.

Requirements:1. Strong written communication skills.2. Ability to multitask and prioritize in a fast-paced environment.3. People management skills to handle different types of customers effectively.4. Negotiation skills to resolve conflicts and reach amicable solutions.5. Ability to work independently and meet performance targets.

Benefits:1. Vision insurance to support your healthcare needs.2. Parental leave to prioritize work-life balance.3. Free food during work hours to keep you energized.

Working Environment:At Sunway Group, we strive for excellence and uphold high standards in all endeavors. You will be part of a dynamic team dedicated to delivering exceptional service to our customers.

Deadline to apply: ********

Equal Opportunity Statement:Sunway Group is an equal opportunity employer and we welcome applicants from all backgrounds, regardless of race, gender, religion, or sexual orientation. We believe in creating a diverse and inclusive work environment where everyone can thrive.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.