Customer Service Executive

Radiance Tech (MY) SDN BHD is one of the leading companies in our field in the area. We are hiring a talented indoor marketing professional to join our team. If you're excited to be part of a winning team, Radiance Tech is a great place to grow your career.**Responsibilities for Customer Service Executive**- Work with team members on the call floor to meet sales and performance goals- Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes- Meet or exceed projected weekly and monthly sales goals- Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy- Accurately document the customer's personal information including phone number, address and other order information- Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs- Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes- Follow prepared sales script to provide accurate information about a products price, features and benefits**Requirements for **Customer Service Executive**- 6 months and above of previous experience in customer service or telemarketing preferred- Able to accept constructive criticism and continually improve sales techniques- Experience handling and processing payment information over the phone is advantageous- Ability to promote a product or service using persuasive language and techniques- Fluency in English & Mandarin is essential, bilingual is preferred- Excellent communication and interpersonal skills- Speed and accuracy in typing- Experience in a position where meeting sales goals was important indication of performance**Salary**: RM3,500.00 - RM7,000.00 per monthSchedule:- Rotational shiftSupplemental pay types:- Performance bonusAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- English (required)- Mandarin (required)